We are committed to helping you collect and preserve your most beautiful memories. Before you subscribe or make any payment, please take a moment to carefully read and understand our Refund Policy.

This policy is designed to clearly outline your rights, responsibilities, and options regarding subscription payments and cancellations.

1. No Refunds for Processed Payments

Once a subscription payment has been successfully processed, Memogram does not offer refunds under any circumstances.
This includes — but is not limited to — situations such as:

• Forgetting to cancel your subscription before renewal
• No longer needing or using the service.
• Event changes or cancellations.
• Unsatisfactory experience after payment.
• Duplicate subscriptions purchased by the user.

All payments made to Memogram are final, non-refundable, and non-transferable.

By subscribing to Memogram, you acknowledge and accept that all processed payments are binding and non-refundable.

2. Managing Your Subscription and Avoiding Future Billing

While payments already made cannot be refunded, you retain full control over your subscription moving forward.

• You can cancel your subscription at any time through your Memogram account dashboard.
• To avoid being charged for the next billing cycle, you must cancel your subscription before your next renewal date.
• After canceling, you will continue to have access to your subscription benefits until the end of your current paid billing period, but no further charges will be made.

It is the user’s sole responsibility to manage and monitor their subscription status and billing cycles.

Memogram is not responsible for subscription charges resulting from failure to cancel before renewal.

3. Special Circumstances (Billing Errors Only)

In rare cases where a technical billing error has occurred (such as duplicate charges caused by a system glitch), you may be eligible for a refund.
These special cases include:

1. You were charged multiple times for the same subscription within the same billing cycle.
2. A billing error caused by Memogram’s system.

If you believe a technical billing error has occurred, please contact our support team within 7 days of the charge at support@memogram.io.
Each request will be reviewed individually, and approved refunds (if any) will be issued back to your original payment method.

4. Policy Agreement

By purchasing or subscribing to Memogram, you acknowledge and agree to abide by this Refund Policy.
This policy is binding once a payment is processed.

We strongly encourage you to carefully consider your purchase and ensure that Memogram meets your needs before subscribing.

If you have any questions regarding this policy or your account, feel free to reach out to us at support@memogram.io.

Summary

• No refunds after payment is processed.
• You can cancel anytime to avoid future billing.
• Memogram is not responsible for late cancellations.
• Only billing errors caused by Memogram’s system are eligible for revie

For help, contact us at support@memogram.io.

Thank you for trusting Memogram — where your memories are never lost.